Frequently Asked Questions
Our cleaning process leaves your carpet damp to the touch. While we clean, portable air movers can be placed to accelerate drying. With good air circulation carpets should be dry in 3-5 hours. We offer plastic shoe covers so that while your carpets are drying you may walk about your home.
The factors that can affect dry time include:
Air circulation and humidity – with low humidity and good air movement in the home moisture is carried away more rapidly. We recommend using ceiling fans and opening windows if possible.
Level of soil – if a carpet is heavily soiled additional water is required to clean carpet and can take a little longer to dry.
Yes! We use the best professional cleaning products in the world. Our most asked for cleaning product is Soapfree; If you are sensitive to cleaning products in general, you will love the odorless, safe, non toxic, yet powerful cleaning ability of Soapfree.
It is important to understand the difference between spots and a stains:
A spot is foreign material (soil, liquid, etc.) that is on or around the carpet fiber. Our powerful truck mounted system thoroughly removes dirt, grease, oil and previous residues – foreign material on or around the carpet fiber.
A stain is any foreign material (soil, liquid, etc.) that has penetrated into the fiber and has changed or damaged it. Under certain conditions some carpet fiber types, such as nylon or wool, are susceptible to staining. Using special treatments we have good success at removing difficult stains such as coffee, tea, juice and pet spots but because of the nature of stains we cannot always guarantee complete removal.